Cities & Towns Within Wake County Area: Raleigh, North Raleigh, Rolesville, and Wake Forest

Based on recurring clean services, the cost is tailored to the time it takes to complete a regular clean, any pre-approved changes that are discussed at the time of your estimate, and the frequency we clean your home. The price will also depend on the square footage of your home, condition, and other factors such as  homeowner’s maintenance in between cleanings, remodeling to the home, added furniture, number of people, pets, and clutter. 

We can also add-on specialty services to your regular cleaning plan for an extra charge like, interior cleaning of a fridge, freezer, and/or an oven, changing bed linens, or HOCL disinfecting services. Clients can login to their client hub to submit a request for new work or to request add-on work as needed.

Hypochlorous (HOCL) acid disinfectant is an EPA-registered and FDA-approved multi-surface disinfectant, sanitizer, and deodorizer that kills SARS-CoV-2 (the virus that causes COVID-19), on hard non-porous surfaces. The formula is environmentally friendly, non-caustic and non-corrosive, and it effectively eliminates 99.99% of harmful germs and bacteria on hard surfaces in seconds! HOCL disinfecting services is a great option to sanitize high touch areas throughout your home or office. We apply HOCL disinfectant with an electric-powered atomizing sprayer tool that features ULV (Ultra Low Volume) cold atomization, a touchless disinfection method. 

Clients can add-on HOCL disinfecting as a specialty services request to their regular cleaning plan (as needed) for an extra charge.

HOCL Disinfectant Highlights:

• EPA-registered & FDA-approved hard-surface disinfectant
• Kills harmful germs & bacteria like Salmonella, E. coli, Staph, N1N1, Norovirus, and more
• Sanitizes in 60 seconds, disinfects & deodorizes in 10 minutes
• Environmentally friendly, non-toxic, and biodegradable
• Safe for use on food service items such as dishes, utensils, counter tops, etc.
• Non-caustic and non-corrosive
• No harsh fumes, chemical odors, or surfaces residues

We begin your service with an initial “detailed cleaning” of your home. This first clean is like a spring cleaning, a full assessment of the home's condition and identifying any specific areas that require special attention. 

There is a variety of first-time tasks performed during this clean that requires extra time and effort. Also, there is a significant difference between “old dirt” and “new dirt.” It is common for us to spend two to four times longer at an initial clean than we will spend at your regular or recurring clean.

No. We will have you sign an agreement once you have reviewed and approved your quote for services. Your signature acknowledges that you fully understand and agree to the Policies and Procedures of the services stated in writing. 

The agreement may be terminated or canceled at any time with a minimum of thirty days written notice from either party.

Our goal is to provide customized and sanitary service. We provide equipment & eco-friendly cleaning procedures and products to promote healthiness in people and protection in the environment. 

If a client prefers and requests that we use their cleaning supplies instead, we ask them to have the cleaning products and supplies ready so we can perform our cleaning service as efficiently as possible. 

Please understand we are not responsible for any damage associated with use of those items. Plus, we cannot guarantee the effectiveness or quality of the cleaning when using client-provided cleaning products or supplies.

1. Have all personal/sentimental items put away.
2. Have laundry, toys, dishes, etc. picked up. Unless this is an extra service in which you are paying. Note: If items are left lying around, we will work around them, cleaning only the areas that are picked up so we can complete our job as quoted.
3. If you’ve requested us to use your cleaning supplies, have the cleaning products and supplies available so we can perform our cleaning service efficiently. We are not responsible for any damage associated with use of those items, and we cannot guarantee the effectiveness or quality of the cleaning with .

1. No. Because we work on an 9 a.m. to 5 p.m. schedule, Monday to Friday, most of our clients are not home when we arrive. Plus, we are a keyless Provider, which means we ask clients to secure their keys in a digital lockbox or to provide a garage or door code, so our cleaner may gain access in your absence.

1. We are a keyless Provider. We do not store or provide our cleaners with your keys. We ask all clients to store their keys in a digital lockbox or to provide a garage or door code, which we will save in our secure database system.

   
   

    Alternatively, clients may opt to allow access as follows: 

   1. Leave a key at a prearranged place at the residence
   2. Meet the cleaning professional at the residence 
   
   

   In instances where we cannot access the client’s home, we may assess a 50% fee as a cancellation charge. Clients may consider taking advantage of storing their keys in a digital lockbox or provide an access code; then, they can focus on other important tasks. 

1. Because we give every home the customized attention it deserves, we are unable to guarantee an exact arrival time. We provide two arrival windows for your convenience between (8 AM – 9 AM or 12:30 PM – 1:30 PM). So, our services are as minimally disruptive as possible, clients are kept updated via text messaging when the cleaning professional is heading to their home.

1. Tipping is neither required nor expected, but always appreciated by your cleaner. An occasional review made public about your experience when your cleaner really impresses you will mean a lot.

1. No. This is a major problem in the cleaning industry. All our employees are under a non-compete contract for a period of one year from the date last worked.

    

   If you wish to hire a present or prior staff member for any house cleaning service outside of your signed agreement with us, our referral fee is available for payment and will be applied. 

1. Yes. After the first cleaning service, clients are eligible for recurring discounts.

   If a client skips their scheduled cleanings (or reduce their cleaning frequency) to an extent it becomes less than how originally setup, their price will change to the pricing level as reflected for that frequency level.

   We offer discounts for recurring cleaning service as follows:

   Residential Cleaning Services

   Weekly 20% off

   Bi-weekly 15% off

   Monthly 5% off

   Note: We do not offer recurring discounts for One-time or Move-Out/In cleaning.

    

   Commercial Cleaning Services

   Weekly 20% off

   Bi-weekly 15% off

   Monthly 5% off

   Note: We do not offer recurring discounts for One-time or Move-Out/In cleaning.

1. Yes. We love referrals, which is the biggest compliment received. Clients may enjoy a $25 discount off an upcoming cleaning when referring a new customer to EcoGreen Solutions who sets bi-weekly or weekly cleans. The referee also gets $25 off their initial cleaning service.

1. EcoGreen Solutions do not provide cleaning services on observed holidays. If your scheduled day falls on an observed holiday, we will contact you in advance to arrange for an alternate day. Holidays we observe are New Year’s Day, Memorial Day, Independence Day, Veteran's Day, Thanksgiving Day, and Christmas Day. 

1. Yes, we reserve the right to deny or terminate a service date due to safety risks or concerns, inappropriate or uncomfortable situations, weapons on-premises, excessive clutter and/or disconnected utilities.

   Our cleaners have the right to leave if the home or business is in a remarkably unhealthy condition or if they feel their safety is compromised.

   If you request a cleaning service online that is inconsistent to the actual condition of the home or office, the cleaner may refuse service on the spot & you will be charged the cancellation fee. 

1. Yes, we do as follow:

   MOLD – We do not offer mold clean up, removal, and/or remediation services; we do not provide flood clean up services.  

   HOARDERS – We do not provide hoarding clean up services, nor do we provide clean up services for areas containing animal and/or human bodily fluids, i.e., blood, feces, urine, vomit or excretions. This also includes cat litter boxes and/or bird cages. 

   HEAVY OBJECTS – Due to injury risk, our cleaners do not use ladders, nor do they move furniture that contains electronics or lift any objects over 30 pounds. If you desire cleaning behind specific heavy objects, please move them prior to your scheduled cleaning. They also do not prepare meals, do laundry, or provide any pet or children related services.

1. Yes, within reason, we willingly work around pets. We are a pet-friendly company requiring the following:

   • We ask that indoor activity is limited for cleaning efficiency & safety.
   • If your pet becomes anxious or presents a safety risk, our cleaners have the right to leave the home or business. If the removal of our cleaner is due to aggressive pets, our cancellation policy will apply.
   • Our cleaners are trained not to enter a house or business if they believe an animal presents a threat; pets may behave differently in the absence of a family member. 

1. Yes. We have limited liability, crime, and employee accident coverage. Certificate of Liability is available upon request.

1. Every effort is made to be as careful as possible with your items, however, accidents do happen. If any damage or loss does occur, simply notify our office within 24 hours of the cleaning date. Identical replacement or repair is attempted but results are not guaranteed of any personal items. 

    

   Items which are family heirlooms or antique are unique, irreplaceable, and are not covered by our breakage policy. Please store these items away or instruct the cleaner not to clean these items the day of your cleaning. 

    

   We are not responsible for damage incurred by normal wear & tear or improper installation of any object. All surfaces are assumed sealed. If you know of any surface not sealed, you must notify us so we can clean it properly.

    

   Some examples are broken or improperly installed blinds, tiles, curtain rods, loose carpet, etc.

1. If our cleaner is locked out of the Client’s home, efforts will be made to contact the Client to arrange for entry. If contact is not made within 20 minutes of arrival, the scheduled cleaning will be marked as skipped and we may assess a 50% fee per the cancellation policy.

    

   To avoid this fee, we are a keyless provider. Clients may consider taking advantage of storing their keys in a digital lockbox or provide an access code to gain entry to their home.

1. We realize that life gets busy and sometimes things happen requiring you to move

   things around. We ask that you please let us know at least 24 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning.

   Frequency of service is one factor used in determining your rate. If the cleaner spends extra time at your home due to a skipped cleaning, this may result in a skipped cleaning fee prorated per hour.  

   In case of an emergency, illness, or inclement weather conditions resulting in poor driveway conditions, please call before 8 AM on the day of your cleaning. Please do not relay rescheduling information through your cleaner, call the office. Note: clients following a recurring schedule that need to skip a cleaning may incur additional costs to the following cleaning. 

1. Payment is due at the time of service. We offer convenient payment options by credit or bank card (Visa, MasterCard, and AMEX) accepted. 

    

   Clients may securely pay invoices  online  via  their client  hub (a login email is sent to new clients) or  by  clicking  the  PAY YOUR BILL button to securely pay via our website. Receipt notifications are issued via email or text messaging when payment is received.

    

   Clients may also pay invoices without having to lift a finger! Saving a card on file means it can be automatically charged for future billings.

1. Our commitment to customer satisfaction is at the core of everything we do. We understand that no two clients are the same, and each space requires a tailored approach. That is why we prioritize open communication with our clients to ensure that their specific needs and expectations are met. We take the time to listen, understand, and address any concerns or preferences our clients may have.

    

   At EcoGreen Solutions, we stand by our work. We guarantee that our cleaning services will meet the highest standards of quality and professionalism. However, if for any reason you are not completely satisfied with our services, please let us know within 24 hours and we will strive to achieve satisfaction. We are not satisfied until our clients are!